SECURITY AND PRIVACY
Questions regarding this Policy should be directed to [email protected]
In order to better provide you with numerous products and services, we collect some information about you. Our primary goal in collecting information from you is to provide you with a smooth, efficient and customized experience while using our Site. We only collect information that is necessary for us to process your order. Any information we collect is used for our own internal purposes to improve the content and navigation of our Sites, to enhance users’ experiences when visiting our Sites, to customize the content and/or layout of our pages, and to provide the services required by an individual customer. We also use information to notify consumers about updates to our Sites, to complete user initiated transactions, to trace false orders and to contact consumers directly, or through our third-party service partners, for marketing purposes. The information collected from you includes Personally Identifiable Information and Non-Personally Identifiable Information, which are defined below:
Personally Identifiable Information: “Personally Identifiable Information” refers to information that lets us know the specifics of who you are and can be used to identify, contact or locate you. Personally Identifiable Information is requested when you register with us, order a product or service, fill out surveys, participate in contests or sweepstakes, correspond with us, or otherwise volunteer information, for instance, through the use of one of our reminder services.
PRESENTATION AND DELIVERY
- How will my flowers be delivered?
In order to guarantee at least seven days of freshness, our flowers are shipped from the field, directly to your recipient’s door. Blooms are also wrapped and shipped in a specially designed box to ensure long-lasting freshness.
The box will also contain flower food, care tips and your personal message. If requested at checkout, a vase and other accessories will be delivered in the box as well.
Please note: You may notice that blooms are delivered in bud form, causing them to look different than their photos. Give it time—flowers will blossom into the flourishing bouquet you expected, allowing your recipient to enjoy them all that much more.
- What if I’m not satisfied?
We guarantee your money back if your flowers, plants or any other preserved items do not last at least seven days. Potted plants have an extended guarantee of 14 days.
If for any reason you are not satisfied with the freshness of your flowers, please call or email us and we will gladly replace them or refund your money.
– Existing Orders
o Can I modify my order after I place it?
We do not allow orders to be changed or cancelled after 48 hours of the requested delivery date, or within the seven days prior to Thanksgiving, Christmas, Valentine’s Day or Mother’s Day, due to extremely high order volume during these times.
o How will I know that my order was placed?
Once you place your order, you’ll receive an email confirmation containing your order number within a few hours. We’ll also let you know when your gift ships and when it’s delivered.
o How can I track my order?
To check on the status of your order, or to track delivery, go to Your Account and then click Track Your Orders.
o How do you determine your shipping fees?
Shipping fees are fixed at Christmas flowers Delivery
o Your floral care guides are so helpful. How can I obtain more?
Make the most of your gift by following the explicit care instructions that come with all of our plants and flowers. For extra copies, or for more information, email us at: [email protected]
o Do you ship internationally?
Currently we are only offering nationwide delivery all over America.
Please read these Terms carefully. By accessing or using the CHRISTMAS FLOWERS DELIVERY Services, you are bound by these Terms and any revisions, so you should periodically visit this page to review the current Terms. Access or use of the CHRISTMAS FLOWERS DELIVERY Services following any change to the Terms constitutes your agreement to those changes. If, at any time, you choose not to accept the terms of these Terms, you should not access or use the CHRISTMAS FLOWERS DELIVERY Services.
You agree that you do not have any rights in the CHRISTMAS FLOWERS DELIVERY Services and that CHRISTMAS FLOWERS DELIVERY will have no liability to you if the CHRISTMAS FLOWERS DELIVERY Services, or any portion thereof, are discontinued or your ability to access or use the CHRISTMAS FLOWERS DELIVERY Services is terminated.
- Authorized Users.You affirm that you are 13 years of age or older. Indeed, in order to make a purchase through the CHRISTMAS FLOWERS DELIVERY Services, you must be 18 and have a valid credit card or other acceptable electronic payment method. Subject to these Terms, you may not use the CHRISTMAS FLOWERS DELIVERY Services if you are unable to form a legal binding agreement with CHRISTMAS FLOWERS DELIVERY. You agree that you are only authorized to visit or use the CHRISTMAS FLOWERS DELIVERY Services for your own personal use and not for any business purposes without a separate agreement in writing with CHRISTMAS FLOWERS DELIVERY.
- Accounts and Passwords.You may establish an account to use or access certain features of the CHRISTMAS FLOWERS DELIVERY Services. During the account registration process, you will be asked to select a unique password. You are solely responsible for protecting the security and confidentiality of your password, as applicable, and are accountable for any activity undertaken through your CHRISTMAS FLOWERS DELIVERY account. By logging into the CHRISTMAS FLOWERS DELIVERY Services, you represent and warrant that: (a) you are the customer who registered for the CHRISTMAS FLOWERS DELIVERY Services; and (b) that you are using the CHRISTMAS FLOWERS DELIVERY Services only for permitted purposes. You will immediately notify us at [email protected]
If you create an account, you represent and warrant that: (i) you will not select or utilize a user name of another person with intent to impersonate that person; (ii) you will not select or utilize a user name in which another person has rights, if you do not have that person’s authorization to use such name; and (iii) you will not select or utilize a user name that CHRISTMAS FLOWERS DELIVERY in its sole discretion deems offensive.
- 3. CHRISTMAS FLOWERS DELIVERYPolicies and Procedures for Purchases. By accessing or using the CHRISTMAS FLOWERS DELIVERY Services, you agree to the various CHRISTMAS FLOWERS DELIVERY policies and procedures for the purchase of the products or goods offered through the CHRISTMAS FLOWERS DELIVERY Services which are made part of these Terms.
– All Payments are processed via Secure PayPal Gateway, you can pay with both Credit/ Debit Card without needing any PayPal account or you can simply pay with your PayPal account as well.
– Please note if you want to place and order via Credit/Debit Card, you can still pay once you click on “PLACE ORDER” button you will be redirected to PayPal Payment Gateway where you can enter your card details and you will not need to create a PayPal account in any case.
– All payments are processed with PayPal Pro Secure Payment Gateway
– Once the order is placed your order will remain on hold and will be processed upon the payment confirmation (this normally takes 1-3 hours)
– Status of the order can be tracked from Track Your Order Section
– In case of any queries you can contact the chat support available 24/7 or email us at [email protected]
– All our Products are fresh cut and comes with five days’ freshness guarantee
– Incase of any damage or defect in item please contact our customer support via online chat or by emailing at [email protected]
– All our products are shipped within 24 to 48 hours.
Christmas Flowers Delivery offers a 90-day satisfaction guarantee. If you are not satisfied with our service for any reason, feel free to contact us. We will either refund your money or redeliver a new product. The choice is yours. Refunds are returned to the payment method on your original purchase and typically take 1 – 3 business days. We are available 24 hours a day to help you. Thank you for your business!
– In case of defected item received please contact us and we will send a replacement as a complementary
– Customers all information is strictly kept private and secure.
What measures does CHRISTMAS FLOWERS DELIVERY take to ensure the security of this Personal Information?
We use procedural and technological security measures which are reasonably designed to help protect personal information from unauthorized access or disclosure, consistent with industry standards.
We use encryption, passwords, and physical security measures to help protect your personal information against unauthorized access and disclosure. However, it is always possible that third parties will unlawfully intercept or access transmissions or defeat these measures. Therefore, we do not promise and cannot guarantee (and thus you should not expect) that personal information will never be viewed or used by others.
o How do I access my account?
Access your account through this link: Your Account. To log out, click on Log Out at the top left corner of the account screen.
o How do I change my email address or password?
Go to Your Account under Your Profile, click on Change E-Mail Address or Change Password. You can also click on Forgot your Password? in the login screen.
o How do I change or update my billing info?
Go to Your Account and click any of the links under Payment Options to change your billing name or address, or to view, update or delete credit card info.
o How do I save friends and family to my address book?
Go to Your Account and click on any of the links below Address Book to view, modify or add addresses to your account.
o How can I easily remember when to send flowers?
Take advantage of our reminder service by going to Your Account, and clicking the link under Reminder Service. Follow the simple instructions to view, modify or add reminders for all your special occasions. We will then email you when it’s time to order your gift, so you never miss a special moment again!